Cancellation & Refund Policy

This policy outlines the general cancellation and refund terms for services provided by Colorido Tours Turkey Turizm Ticaret Ltd. Şti.. Specific conditions in your proposal or booking confirmation may complement or, in case of conflict, prevail over this policy.

1. General

Cancellation fees vary based on the type of service, suppliers involved and timing of the cancellation. Some services such as flights, special events or non-refundable rates may be subject to different or stricter conditions.

2. Package Tours

• More than 90 days before departure: only the handling fee is retained, plus any penalties applied by flights and services already issued.
• Between 89 and 61 days before departure: 25% of the total amount.
• Between 60 and 31 days before departure: 50% of the total amount.
• 30 days or less before departure, and no-show: 100% of the total amount.
• Reductions in the number of places are treated as partial cancellations and follow the same scale.

3. Daily Tours

Daily tours: Full refund if cancelled more than 48 hours before the start of the service, except for non-refundable tickets or services. 50% refund if cancelled between 24 and 48 hours before. No refund if cancelled less than 24 hours before the start time or in case of no-show.

4. Shows & Tickets

Show tickets, cultural experiences with fixed schedules and certain special events are generally non-refundable once confirmed by the supplier, unless otherwise specified in writing.

5. Partial Cancellations

If one or more travellers cancel within a shared booking, or the number of places is reduced, it is treated as a partial cancellation: the same scale of deadlines applies to the cancelled portion. In addition, reducing occupancy may change the per-person price for those who keep the booking (for example, moving from a double to a single room), and that difference is invoiced separately.

6. Refund Processing

Refunds, when applicable, are processed by Colorido Tours Turkey Turizm Ticaret Ltd. Şti. within 10–14 business days after written confirmation of cancellation and after receiving any refunds from suppliers. Refunds are issued using the original payment method whenever possible, deducting bank charges and non-refundable amounts.

7. Changes Instead of Cancellation

If instead of cancelling you request new dates or modifications, change fees and fare differences may apply according to supplier rules. We will inform you of available options.

8. Force Majeure

In case of force majeure events (such as natural disasters, pandemics, political unrest, strikes, decisions by authorities or major infrastructure disruptions), refunds may be partially or fully subject to supplier policies and may not be guaranteed. We will do our best to negotiate fair solutions such as rebooking or vouchers where possible.

9. No-Show

Failing to appear at the meeting point at the scheduled time, without prior notice, is treated as a no-show and is equivalent to a cancellation within 30 days: 100% of the total amount is retained, with no right to a refund or to rescheduling.

10. Contact

To request a cancellation, modification or refund, contact info@coloridotours.com indicating your booking reference and full details.

Last updated: 28-08-2026